Question 1

How can I book accommodation?

Accepted Answer

You can make reservations by phone at +48 74 8661 223 (Reservations Office) or +48 601 57 46 56, or by sending an email to sudety@kudowa.pl. Reservations are also possible online via the form on the website (links in the site footer).

Question 2

What is the office address and contact hours?

Accepted Answer

Office: Zdrojowa Street 32, 57-350 Kudowa-Zdrój. Office contact hours: daily 08:00-20:00. Reception (in season): 08:00-22:00. In case of an emergency, a 24-hour emergency phone is available.

Question 3

Which e-mail should owners send enquiries to?

Accepted Answer

For matters related to cooperation and the "Earn from renting" program, please write to sudety@kudowa.pl. For reservations you can also use recepcja@willa-sudety.pl (as stated on the website).

Question 4

Can I book directly without intermediaries, and are there any benefits?

Accepted Answer

Yes — booking directly (by phone or through the website) guarantees the best offer and a 10% discount. Additionally, direct bookings may receive up to PLN 500 depending on current promotions.

Question 5

What are the payment options?

Accepted Answer

We accept bank transfers (bank: Santander, Kłodzko branch, account number PL67 1090 2327 0000 0001 3596 1373, SWIFT: WBKPPLPP) and, depending on the property, cash payments. Exact payment terms are provided with the specific reservation offer.

Question 6

Do you require prepayment and what is the cancellation policy?

Accepted Answer

Prepayment and cancellation rules vary depending on the chosen offer. For direct offers there is an option for free cancellation up to 14 days before arrival (if the offer provides it). Details can be found with the specific reservation or by asking reception.

Question 7

Can I receive an invoice for my stay?

Accepted Answer

Yes — in most properties it is possible to issue an invoice. Please request an invoice at the time of booking or before check-out.

Question 8

Can I change the reservation date if there's no availability?

Accepted Answer

If the selected date is unavailable, we suggest checking other dates or contacting the Reservations Office (+48 74 8661 223), which will help find alternative solutions.

Question 9

What promotions are available when booking?

Accepted Answer

We normally offer a 10% discount for phone or online bookings. Additionally, there are spring discounts up to 20%, "gain up to PLN 500" promotions for direct bookings, and a 15% discount on trips to Prague, Adršpach and other destinations.

Question 10

Are there seasonal packages (e.g., summer) and where can I find them?

Accepted Answer

Yes — we have seasonal packages, for example "SUMMER in Kudowa." Details and current offers can be found on the Special Offers section of the website or by calling the Reservations Office.

Question 11

Are there discounts for longer stays?

Accepted Answer

Yes — for example, for an 8 days / 7 nights stay we offer a 15% discount for phone bookings. Conditions may vary depending on the date and property.

Question 12

Are there additional gifts for guests?

Accepted Answer

Yes — with direct bookings we often offer a welcome coffee at breakfast and small gifts (e.g., local fudge candies), depending on the promotion and the property.

Question 13

What are the standard check-in and check-out times?

Accepted Answer

Standard check-in is from 15:00 to 20:00, and check-out is from 08:00 to 10:00. Times may vary depending on the specific apartment — always check the information at booking or inform reception of your planned arrival.

Question 14

What documents are required at check-in?

Accepted Answer

A valid photo ID is required at check-in. In some properties a credit card or prepayment confirmation may also be required — you will find this information in the reservation terms.

Question 15

Can I come with children and are cots available?

Accepted Answer

Children are welcome. Many properties accept children of all ages; children from a certain age (e.g., from 5 years) may be treated as adults in terms of charges — check the details for the specific offer. A baby cot is available on request depending on availability (may incur an additional fee).

Question 16

What is the pet policy?

Accepted Answer

The pet policy varies between apartments. Many properties are pet-friendly ("pets welcome"), while some, for example the "Colors of the Earth" apartment, do not accept pets. Always check the description of the selected apartment or ask reception before booking.

Question 17

Is organizing parties allowed?

Accepted Answer

Organizing parties and events is prohibited in most properties. Please respect quiet hours (22:00-08:00) and the rules of the given apartment.

Question 18

What amenities are available in the apartments?

Accepted Answer

Depending on the property, guests can use: free Wi-Fi, private and underground parking, a fully equipped kitchen (fridge, dishwasher, hob, coffee machine), washing machine, flat-screen TV, terrace/balcony, and in some places a private sauna or fireplace.

Question 19

Are toiletries and bedding provided?

Accepted Answer

Yes — we provide bed linen and towels as well as a complimentary set of toiletries. High hotel standards apply.

Question 20

Is Wi-Fi and streaming services available?

Accepted Answer

Wi-Fi is available in most properties. Many apartments also provide access to streaming services (e.g., Netflix).

Question 21

Do you provide parking?

Accepted Answer

Yes — various parking options are available: free private parking, underground parking, and spaces by the houses. Exact information about parking availability is included in the description of the selected apartment.

Question 22

Do you arrange transfers and excursions?

Accepted Answer

Yes — we offer transfers for guests and organize trips, for example to Prague, Adršpach and other attractions. We also provide discounts on excursions (e.g., 15% for indirect bookings).

Question 23

Are cleaning and housekeeping services available?

Accepted Answer

Yes — for owners and some properties we provide comprehensive housekeeping: cleaning, linen washing, replenishing toiletries and cleaning supplies. Guests can also use cleaning services according to the terms of their reservation.

Question 24

Can I order breakfast or takeaway meals?

Accepted Answer

In some properties breakfast is available and it is possible to order takeaway dinners. Check details and availability when booking or by contacting reception.

Question 25

Do you recommend partner restaurants?

Accepted Answer

Yes — we cooperate with local restaurants that offer discounts to our guests, for example Restaurant Merkury and Restaurant CECH (10% discount). You can find details on the website or ask reception.

Question 26

What does the "Earn from renting" program entail?

Accepted Answer

The program offers comprehensive rental management: preparing the property for rent, publishing and promoting on OTA channels (e.g., Booking.com), direct sales, housekeeping, minor repairs, reception service and active revenue management. More information: https://www.apartamenty-kudowa.pl/zarabiaj-na-wynajmie.

Question 27

What technical and service support do you offer owners?

Accepted Answer

We provide minor renovations and repairs — a technician is available 7 days a week year-round. The service also includes cleaning, laundry, restocking supplies, as well as photo sessions and descriptions prepared by HoReCa specialists.

Question 28

Does the owner have access to the calendar and reports?

Accepted Answer

Yes — the owner receives access to an online reservation calendar (cloud PMS) with 24-hour control: calendar, prices and revenue. Additionally, we prepare monthly settlement reports.

Question 29

What are the financial and marketing benefits?

Accepted Answer

We offer active revenue management (pricing and sales control), publication on all OTA channels and our own booking engine / channel manager. We also invest in professional photography and local promotion — the goal is to maximize revenue for the owner.

Question 30

Is the property insured during cooperation?

Accepted Answer

Yes — as part of the administrative offer we provide property insurance. The scope of insurance is agreed individually in the cooperation agreement.

Question 31

Which apartments are most often recommended by guests?

Accepted Answer

Among the most frequently recommended are, for example, the View Apartment (Penthouse with terrace), Westminster Apartments and Olive Apartment 34. Guests also praise properties such as Lattice, Sunrise, Kudowa Nook and Foggy Forest.

Question 32

What do guests most often praise about Apartamenty Sudety properties?

Accepted Answer

Guests point to cleanliness, comfortable furnishings, location close to the Spa Park, pet-friendliness in many properties, helpful staff and quick service in case of faults. Many reviews also highlight spacious terraces and well-equipped kitchens.

Question 33

Do you have reviews concerning families with children and pets?

Accepted Answer

Yes — many apartments are family-friendly (cots on request, child amenities, playgrounds). Many properties accept pets, but the policy depends on the specific apartment — check the description or ask reception.

Question 34

Where can I read guest reviews?

Accepted Answer

Reviews and featured testimonials are available on the Apartamenty Sudety website and on booking portals. You can also ask the Reservations Office for a compilation of reviews for a selected apartment.

Question 35

Have you implemented safety measures related to COVID-19?

Accepted Answer

Yes — in response to COVID-19 we have implemented additional sanitary measures and social distancing rules. Some services (e.g., spa, transport) may be limited. Detailed information depends on current guidelines and the property — please contact us before arrival.

Question 36

Are there possible restrictions on arrivals from certain countries?

Accepted Answer

During periods of government directives a property may temporarily not accept guests from certain countries or may require additional documents. Please check current rules before traveling and contact reception.

Question 37

Does the staff use additional protective measures?

Accepted Answer

Yes — staff follow enhanced hygiene and protective procedures, and in common areas masks and usage restrictions may apply. All measures are to ensure the safety of guests and employees.

Question 38

What should I do if I fall ill during my stay?

Accepted Answer

If you experience health problems please report to reception — we will provide information about local medical care and procedures. In emergencies use local emergency services.